Legal

Privacy Policy

Last updated: January 2025

Smith Horn Group ("we", "our", or "us") operates smithhorn.ca. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website.

We are committed to protecting your privacy and complying with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

Information We Collect

1. Information You Provide Directly

When you submit our contact form, we collect:

  • Your name
  • Email address
  • Message content
  • Any other information you choose to provide

2. Information Collected Automatically

When you visit our website, we automatically collect certain information through analytics services:

Google Analytics 4 (Measurement ID: G-7QDNJBCCKQ)

  • Pages you view and time spent on each page
  • Device information (browser type, operating system, device type)
  • Approximate geographic location (country, city level)
  • Referral source (how you arrived at our website)
  • Basic user interactions and navigation patterns

3. Cookies

We use cookies and similar tracking technologies to improve your browsing experience:

  • Analytics Cookies: Google Analytics uses cookies to understand how visitors use our website
  • Session Data: Temporary data to maintain your session and preferences during your visit

How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and contact form submissions
  • Understand how visitors use our website and improve user experience
  • Analyze website performance and identify technical issues
  • Understand which content and services are most valuable to visitors
  • Make informed decisions about website improvements and content

We do not sell, rent, or trade your personal information to third parties.

Third-Party Services

We use the following third-party services to operate our website:

Google Analytics

We use Google Analytics 4 to understand website traffic and user behavior. Google Analytics collects information anonymously and reports website trends without identifying individual visitors.

For more information on how Google uses data, visit: Google Privacy Policy

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Web3Forms

We use Web3Forms to process contact form submissions. When you submit our contact form, your information (name, email, and message) is processed and stored by Web3Forms before being forwarded to us.

For more information, visit: Web3Forms Privacy Policy

Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Your Privacy Rights

Under PIPEDA and applicable Canadian privacy laws, you have the right to:

  • Access your personal information that we have collected and stored
  • Request correction of any inaccurate personal information
  • Request deletion of your personal information
  • Withdraw consent for data collection (though this may limit website functionality)
  • Object to processing of your personal information
  • Receive an explanation of how your personal information is being used

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill the purposes for which it was collected
  • Respond to your inquiries and provide requested services
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

Analytics data is automatically retained according to Google Analytics default retention policies. Contact form data is retained until you request deletion or until it is no longer needed for business purposes.

International Data Transfers

Your information may be transferred to and stored on servers located outside of Canada, including in the United States. By using our website, you consent to the transfer of your information to countries outside of Canada. We take steps to ensure that your personal information continues to receive appropriate protection wherever it is located.

Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how we handle your personal information, please contact us:

Smith Horn Group

Email: Contact Form

Location: Canada

We will respond to your inquiry within 30 days, as required under PIPEDA.

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